For a creepily obsessive and seriously overzealous housekeeper, this badass bitch knew when to serve. And serve she did (*cough* read the last chapter). But really, think about it: she literally almost convinced the heroine to commit suicide simply because she wasn’t Rebecca. Clearly, this woman is a FREAK. But I love her for her sinister nature and creepy demeanor. She’s absolutely terrifying and she wouldn’t have it any other way. Throughout the book, she’s the one running the show, and I find it so fun to watch.